奶粉黑色颗粒及4段香味偏重的问答
最佳经常有麻麻问：为什么奶粉罐子里有几个黑色的颗粒，还有牛栏4段感觉香味偏重，是不是加了香精，以下是店主和牛栏公司营养师的对话，原汁原味的，感兴趣的亲可以对照翻译理解：
英国牛栏Cow&Gate奶粉Amember of our team will be with you shortly. We would appreciate it if youcould take the time to answer our short satisfaction survey at the end of yourchat today.
You are now chatting with Vanessa - Nutritionist
Vanessa - Nutritionist:Hi Ben
ben hui:Hello,
Vanessa - Nutritionist:Welcome to chat today
Vanessa - Nutritionist:Have you used thisservice before?
ben hui:No, i have a serious problem,
ben hui:I bought the "First InfantMilk" two weeks ago, after opening the cover, I find some brown/blackparticles among the powder. What it is? Why it happens? Is it harmful?
Vanessa - Nutritionist:Before we get started,may I take a couple of details from you to log our chat? This will be useful ifyou get in touch again. Would that be okay?
Vanessa - Nutritionist:I see
ben hui:i don't know how the black grainsoccurs.
ben hui:is it harmful?
Vanessa - Nutritionist:Sometimes that happens tothe powder. This is scorched milk powder and is the result of the milk becomingscorched during the drying process. They can be very small particles and areharmless but can look alarming against the cream coloured powder
Vanessa - Nutritionist:Does that make sense Ben?
ben hui:oh, i see.
ben hui:can i post a photo about the powderimage?
Vanessa - Nutritionist:Yes, I think that shouldbe fine. Can you give me a moment, I'm just going to check with out qualityteam about it
Vanessa - Nutritionist:Is that ok?
ben hui:ok, thanks!
Vanessa - Nutritionist:Ok Ben
Vanessa - Nutritionist:I just talked with thequality team
Vanessa - Nutritionist:What I can do, if this isok for you, is get your phone number to pass to the quality team. They can thencall you back and let you know how you can proceed with the product.
ben hui:I always bought ”Cow & GateFirst Infant Milk“ for months, this is the first time I met this case.
Vanessa - Nutritionist:Does that sound alright?
Vanessa - Nutritionist:I'm sorry to hear thatBen
Vanessa - Nutritionist:We are happy to help youabout it though. If the quality team can call you back, you can explain to themwhat the powder looks like and what has happened. They will then be able to letyou know how they assist you further
Vanessa - Nutritionist:Would that be ok?
ben hui:I think phone communication is notthe best method for me, I'm a Chinese living in London, I'm afraid my englishis so poor to not understand your saying.
Vanessa - Nutritionist:Would it be better if weprovide you with an email adress for the quality team?
ben hui:Ok, thanks!
Vanessa - Nutritionist:address*
Vanessa - Nutritionist:Lovely
ben hui:my email is sales@gorgebridal.com
Vanessa - Nutritionist:Their email is:hgsqualityteam@danone.com
ben hui:I think email is the best way tocommunicate.
ben hui:ok, thanks!
Vanessa - Nutritionist:If you can email them andexplain what has happened, possibly attach some photos as well, that would begreat :)
Vanessa - Nutritionist:Then they can assist youfrom there
Vanessa - Nutritionist:Is that ok?
Vanessa - Nutritionist:Before you go
ben hui:this is so helpful.
Vanessa - Nutritionist:May I take a couple ofdetails from you to log our chat? This will be useful if you get in touchagain. Would that be okay?
ben hui:ok,
Vanessa - Nutritionist:Oh great, that's good tohear Ben
Vanessa - Nutritionist:Your surname, postcode,house number and how you heard about us would be very helpful.
ben hui:surely.
Vanessa - Nutritionist:Great, if you can providethat information for me in this chat that would be much appreciated
ben hui:Steelstown Village,BT48 8QD
Vanessa - Nutritionist:Brilliant, thank you Ben
Vanessa - Nutritionist:And your Surname is Hui,right?
ben hui:Yes, thanks, let me email moredetails to hgsqualityteam@danone.com, is this right?
Vanessa - Nutritionist:Yep, that's right :)
Vanessa - Nutritionist:Thank you very much
Vanessa - Nutritionist:Is there anything else Ican help you with today?
ben hui:yes,
ben hui:i have another question.
Vanessa - Nutritionist:OK, how can I help?
ben hui:I have the impression, "growingup milk 1 to 2 years"/"first infant milk"/"follow onmilk" are all insipidness.
Vanessa - Nutritionist:I see
Vanessa - Nutritionist:Do you mean you thinkthey seem the same?
Vanessa - Nutritionist:Or that the taste isbland?
ben hui:I bought 6 can "growing up milk2 to 3 years" for my China's sister, After opened, it has strong vanillaflavor, but I think it should be weak, as it add no any essence, can you giveme more explanation?
Vanessa - Nutritionist:Ok, could you clarify forme please?
ben hui:"growing up milk 2 to 3years" milk should be not fragrant, is it right?
Vanessa - Nutritionist:Ok I understand
Vanessa - Nutritionist:Was the product sealedproperly when you purchased it?
ben hui:But when I open the cover, it hasstrong vanilla flavor, so...
Vanessa - Nutritionist:Or when you first usedit?
ben hui:Yes, it's ok, within the best beforedate.
Vanessa - Nutritionist:Sometimes, after leftopen for 28 days, a smell can develop
Vanessa - Nutritionist:Ok that's good
ben hui:why?
ben hui:as stated, it has no any essence,the why i can smell a vanilla flavor taste?
Vanessa - Nutritionist:We wouldn't expect thepowder to have a strong smell if opened within the use by date and the packagewas sealed properly and bought in the UK
Vanessa - Nutritionist:Personally I wouldn't sayit tastes like vanilla
ben hui:but it indeed has some taste.
Vanessa - Nutritionist:I can assure you that ifthe package was properly sealed when first used and is within the use by date,the product should be perfectly fine for feeding
Vanessa - Nutritionist:It does contain milk andlactose, which may explain some of the flavor
ben hui:oh, I'm only a little worried.
Vanessa - Nutritionist:Lactose is sweet and maytaste similar to vanilla
Vanessa - Nutritionist:That's ok, I understandBen
Vanessa - Nutritionist:It's good that you aremaking sure to be on the safe side!
ben hui:you means the smell is Lactose's?
Vanessa - Nutritionist:Like I said, if theproduct is bought in the UK, was properly sealed and used within the use bydate - it should be perfectly fine
Vanessa - Nutritionist:It could be part of thesmell, there are many ingredients
Vanessa - Nutritionist:Everyone's smell isdifferent as well :)
Vanessa - Nutritionist:sense of smell*
Vanessa - Nutritionist:It may smell like vanillato some and not to others
ben hui:oh, i see, thanks, you help me alot.
Vanessa - Nutritionist:Also Ben
Vanessa - Nutritionist:Just to reassure you, wehave a number of procedures to avoid any form of contamination. All employeeswear beard and hair nets and full body suits it is a fully automated line; wehave sieves to ensure no foreign bodies pass through
ben hui:"It may smell like vanilla tosome and not to others", what it means?
Vanessa - Nutritionist:For example
Vanessa - Nutritionist:It may smell like vanillato you
ben hui:yes,
Vanessa - Nutritionist:But when I smell it, Idon't think it smells like vanilla
Vanessa - Nutritionist:Does that make sense?
ben hui:haha, i see.
ben hui:Thanks
Vanessa - Nutritionist::)
Vanessa - Nutritionist:Your most welcome
Vanessa - Nutritionist:You're*
Vanessa - Nutritionist:Is there anything else Ican help you with today?
ben hui:I see, will bother you when i haveany other questions.
Vanessa - Nutritionist:Haha, don't worry, we'rehere to help!
ben hui:how to send the chat to my email?
Vanessa - Nutritionist:I don't think you have todo that?
ben hui:i only see print, close, no send toemail.
Vanessa - Nutritionist:Oh I see
ben hui:because i need send this dialog tomy sister.
Vanessa - Nutritionist:You mean how to email thequality team?
Vanessa - Nutritionist:Oh I see
Vanessa - Nutritionist:Ok
Vanessa - Nutritionist:I think you can copy andpaste the text into an email
ben hui:no, i mean this livechat's contentthis time.
Vanessa - Nutritionist:Yes I understand
ben hui::)
