Quickserve1

Quickserve is a home repair company.

It provides quick, reliable repair services to homes.

Quickserve handles（处理） plumbing（管路系统） and electrical issues （问题）24 hours a day.

It also cleans the roofs, fixes internet connections and

replaces broken windows.

For a small fee, customerssubscribe（定期订购）to the service.

Its main customers are the elderly, which means older people.

Whenever customers have problems, they can call for help.

There is also a small service charge （收费）for each service call.

The company was established（创立） 5 years ago and is growing rapidly.

It started in one city but it’s now in five cites.

The company plans to expand to 10 cities within the next 24 months.

In each city, there is small central office in a low rent area of the city.

The central office handles the businesses,advertising（广告）,

payroll （工资支出）andbilling（开账单).

It also takes calls from customer either online or by telephone.

It takes calls 24 hours a day, 7 days a week.

60% of the company’s employees work from their homes.

When a customer calls into the central office, a service employee is contacted.

The service employee then contacts customer and sets up an

appointment.

These service employees are highly trained and provide

excellent services.

Inemergencies(突发事件）,such as a serious plumbing problem,

service can be provided within an hour.

One reason for this is that the service employees live in

different parts of the city.

They are not central located so it’s quicker and easier

for they to travel to a customer’s home.