小组课笔记（中级4）
给顾客提供服务
Do you enjoy shopping?
Like window shopping not actual shopping.
What type of shopping do you like?
Books
Clothes
Where do you hate to shop?
Poor quality products.
Not friendly staff.
No refund policy.
Waste of time.
Expensive.
Useless products.
Bad environment.
Poor service.
Too noisy.
Un-reasonably priced.
Far from home.
Not good value.
I think quality of the product is very important to me. I think low end productscan not be used.
If I hate a store it is because the they are not friendly. The price is much more expensive than other stores. The environment is dirty and I will hate the store.
The productsare not good quality.plural agreement
The store staff is unfriendly.
Do you have some suggestions on how to spend the budget? Firstly, I think we should change the store refund policy. I think we could do some staff training. We should improve thequality of our staff and make them moreprofessional and give customers more professional advice. If we do this I think our store will be better. I think you have a good plan. The budget is enough for us. I think we can get it approved.
I think we need to improve our store customer service. Do you have any good suggestions?
suggestions- suhg·jes·chnz
The staff is not very good so maybe we could change the store refund policy.
policy-paa·luh·see
We can give a full refund. If they have a receipt in 30 days we can give a full refund. We could train staff to tell them to be more friendly and smile when customers come in. There are severalchanges I think we shouldcreate a new design to our website because most people shop online.word choices
We can doan advertising campaign. I agree with you I think this is good advice. Also I stress we can prepare some customer comment cards to get customer feedback.
The most basic should be staff training. We can spend $1,000 for staff training. Our customer service staff can provide better service. Obviously we don't have enough sales staff. Third one. We can design our website for customers to leave their feedback. I think we can change the refund policy. We should design a new website. Staff training is also important.
I think this is good advice.
I think all of this is good advice.
找出真相
If people, if they are lying, their expression is not good, it is not natural.
This is true because children usually like eating ice cream.
Grammar tips:
I don't believe he has the...
Because he looks poor./ Because he looks like he is poor.
Vocabulary:
Finding the facts
How to tell if people are lying:
Expression is not natural
Their voice changes
They don't make eye contact
Not answer questions directly
Possibly (possibility) - a thing that may happen or be the case.
Stereotype - a widely held belief of a particular person or group of people
Consequence(kon-si-kwens) - a result or effect of something happening.
Certain phrases:
I'm sure
That's definitely true
I don't buy it
Definitely
I know that for a fact
I trust it true
That must be true
That can't be true
Uncertain phrases:
That's probably true
I'm not sure
It's sounds like a possibility
I doubt that
Unlikely
It seems very unlikely
It could be true
He does keep eye contact
I think that when people are lying they don't maintain eye contact
To try and hide their lie
I now live in Shanghai
If someone is lying/ If someone is telling a lie
When people are not telling the truth
Every parent
Most people have flown in a airplane
It will happen
The global economy is currently in a recession
A lot of people
No one is certain
It's a lie
I have never been to the Forbidden city
You must have been there
You are lying
I could have travelled abroad last year
I went to Germany in 2018
Vocabulary:
patrol (especially of soldiers or the police) to go around an area or a building to see if there is any trouble or danger:
unkept not tidy or cared for.
unkempt (especially of a person) having an untidy or dishevelled appearance.
Pronunciation:
probably pro buh blee
engineer en juh neeuh
谈谈职业道路
I had the opportunity to enter into a government department, but finally I quit.
I always like children. I feel very proud to be a teacher. I would have a sense of achievement.
I have always liked children
I would feel very proud to be teacher.
I've been working a short time.
I need to make a lot of money.
It's a big decision for me. I always want to follow my heart.
I don't know what I want.. I find in medical company. I find it's very rewarding. I have been working for many years. I decide this is my. I will do this job in 10 years. I hope I could do the best in this job.
When I was a child
I have a dream to...............................
Finally I didn't study at ..... If I want to do a job, similar with medical skills. What do you recommend to me.
I think you're smart, you can change things. I think maybe you can take night classes.
Why not?
I'd like to follow my heart for one year. I want to do something for, because I need to do something who have
I want to do something for helping others
I always want to become volunteer to protect animals
You like animals, right?
You can apply. I think study English is also important. If you want to be national wolunteer. You have to good at some major skills.
I'd like to follow my father's steps.
I missed the opportunity to be a doctor.
I study biological
Why I'd like to be
描述一项运动
Actions
hit
kick
score
Equipment
ball
racket
Order words
First,
Next,
Then,
After that,
Finally
Baseball and softball
First, a pitcher throws the ball to a batter,
Next, the batter hits the ball from home plate
Then, if he/she gets a hit, he/she goes to first base
After that, the hitter can "steal" the next base
Finally, another batter comes to home plate
NEW VOCABULARY & EXPRESSIONS:
opposite = [ah/pah/zit]
inflexible = [in/fleks/uh/bul]
pool / snooker = some call it billiards
competitor = [khum/peh/tih/tur]
stamina = [sta/min/uh]
FEEDBACK / CORRECTIONS:
score in
Badminton players use a racket and a shuttlecock.
Footballers kick a ball.
Boxers hit an opponent.
Rugby players score a try.
Vocabulary
To play.
To ski
To jump
To run
To climb.
To swim.
To serve
To catch
To receive the ball.
First serve the ball.
Then, the opponent will hit the ball back.
And maybe then one person scores. .
Picture 3. This person is preparing to serve the ball, so he throws the ball up into the sky and prepares to hit it to the other side.
Picture 1. The ball comes to the opponent and he hits it back.
First use the racket to hit/serve the ball to the opponent.
Next if the opponent does not hit the ball back they lose a point.
Two players play. One player serves the ball and the other player keeps their eyes on the ball and then they try to hit the ball back.
Scoring language tennis.
15 - 0
15 - 15.
30 - 15.
30 - 30
Deuce.
Game, Set and Match.
First, next, then, after that and finally.
J and J
Do you know how to play basketball?
I do not usually play it but I would like to go with you to see a live sports event.
Can you explain it, how to play it?
I think you need five people for each side. You also need someback up members. It is good game for tall people to play.
B and C
What sports do you want to know ABOUT?
Our client will visit my office, so I want the client to some sports event. So, what is your favourite sport event?
My favourite sport is basketball.
How many people play that?
There are several ways to play that, for an official way to play it you need five people for each team.
So five people to play it?
How to win? You need to get more points that your competitors in the time allocated to win.
A and L
I want to ask about basketball games, so how do we play basketball, it is difficult for me. Can you teach me?
First you should take the ball.
Next you should throw out the ball into the basket.
Finally the ball is falling down and a basket is scored. The people start again and the players play to the end of time.
Vocabulary.
The site is where you play the game e.g. a football stadium or a tennis court. The side is like the team you play with for example two sides play against each other.
You get sides to a square so the word side can be used for lots of different things e.g. two sides of an argument.
Two opposing sides.
保护商业机密
thank you for sharing(it / this information) __with__me
Corrections
the new functionyou canuse / try / have...
how to swim
protected __from__ water
Corrections
yourcompany will __release__ the new product/ model
willthe phones' battery be better?
thank you for sharing(it / this information) __with__ me
讲恐怖的故事
SCARY STORIES
castle
haunted house
ghost
thunder & lightning
dark skies
dead body
red blood
Casper
Hogwarts
scare (v) (n)
scared
scary
I'm hiking in the forest and Ilose my way.
It's late and the sky is turning dark.
When I'm wandering in the forest I find a castle in the depths of the forest. It's looks scary. Then,I walk into the castle and find that there are many rooms.After that,I knock a door and the door opens. There is a a light shining when I walk into the room where I find there is a bed, but in the bed thereseems to be a dead body lying in the bed. It scares me so I start screaming and run out of the room andwhen I'm running,suddenlya person who has a white face and black eyesappears as if from nowhere. He scares me again and keep screaming and screaming.Just then, the alarm clock goes off and I wake up. It's all just a terrible dream. Maybe a scary dream. NIGHTMARE
优点和缺点
Good characteristics (strengths):
hardworking
intelligent
organised
professional
problem solving skills
cooperative
reliable
enthusiastic
outgoing
motivated
efficient
Bad characteristics (weaknesses):
disorganised
lazy
unprofessional
bad temper
doesn't work well with others
inexperienced
inefficient
enthusiastic
cooperative
coperate
loyal
Target language:
A good employee must be (strength)
We must avoid hiring someone who is (weakness)
Vocabulary:
confident / insecure
efficient / inefficient
experienced / inexperienced
flexible / inflexible
friendly / unfriendly
hard-working / lazy
motivated / unmotivated
reliable / unreliable
honest / dishonest
查信息
Target language
Open:
Where did you say you went?
Could you tell me again how you went?
Tag:
You went to ___, didn't you?
You didn't drive, did you?
I took an airplane there
The price is very cheap and I stayed in a hotel
Last winter I went to Thai mountain with my friends
It has a lot of natural scenery
Last summer I went to Shanghai with my family
At first I took a taxi to the airport
Last month I went to my hometown
3 months ago
The purpose of this journey was to study
We took a bus there
I stayed in a hotel
电视上正播放什么
TV genres/ˈʒɑ̃ː.rə/
game shows, news, dating, dancing and music contest, talk show, reality show, documentary, sitcom, soap opera, cartoons
Vocabulary
Smart TV
episodes - seasons - series
subscription - standard, premium, VIP
pay-per-view / rental
player in a game show = contestant vs. professional player
reality shows are very realistic
documentaries broaden our mind and sometimes change our way of thinkg - usually they are about business or nature
talk show - some guys or girls talk about some humorous stories or things going on around us, very interesting topics, most young people like them
Vocabulary
Smart TV
episodes - seasons - series
subscription - standard, premium, VIP
pay-per-view / rental
player in a game show = contestant vs. professional player
reality shows are very realistic
documentaries broaden our mind and sometimes change our way of thinkg - usually they are about business or nature
talk show - some guys or girls talk about some humorous stories or things going on around us, very interesting topics, most young people like them
Nice language
All the 6 I love to watch, if I have time
I prefer watching...
I love to watch...
I like wataching the soap operas from the start to the end every day - 'I like tobingeit'
'reach a consensus'
Corrections
They speak interesting topics -they speak/talk about different topics
I'm very interested in sports
Sometimes we need to 'know' / 'keep up to date with' the important things that are happening in our country, so that we don't fall behind
today it will be a very important soccer game between AC Milan and Real Madrid... - today there will be a very important match... / AC Milan will play Real Madrid, it's going to be very important
Genre = stlyle of programme/ variety of show
Documentaries, sitcoms = situation comedy
Yolanda: Game shows, documentaries,
fantasy TV shows, cartoons
Fantasy = don't believe it
Yangfen: movie about a policeman who catches criminal. A violent film.
Cookery programme
Documentary = description of nature, or history
or geography
Game show = many people play a game
There is a host
Talk show = an interview with somebody
Boring or interesting?
News = information programme. Recent information
Reality TV show = a true situation
Drama
Soap opera
Commercials = not a genre
sports shows
children's programmes = Yolanda's son watches children's programmes. = cartoons
Children like cartoons
Nativenews = domestic news or international news
Talk shows = make youl laugh, they are relaxing
Soap operas are boring
Exciting
Educational documentaries
suitable means appropriate
science fiction is suitable for children. Also cartoons.
