Highlights from Day19

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit.

1.approach：除了表示靠近，approach还有一个释义是对付，应对，to begin to deal with a situation or problem in a particular way or with a particular attitude，可以与deal with作替换。

例句：It might be possible to approach the problem in a different way. 也许可以换个方式处理这个问题。

2.stay on script：照本宣科，按照稿子来…

3.fixed：确定的，不变的，fixed times, amounts, meanings etc cannot be changed.

例句：My contract was for a fixed term of five years. 我的合同是五年固定期限的。

4.miss days：缺席的。

The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When they encountered a situation they didn’t like, they fixed it. Having taken the initiative to improve their circumstances, they had little reason to leave. They created the jobs they wanted. But they were the exception, not the rule.

5.address：这个词作动词可以表达解决、处理的释义，if you address a problem, you start trying to solve it.可以与solve、tackle做同义替换。

常与problem/question/issue等连用。

6.rule：除了表达规则，rule还有习惯、惯常做法的意思，something that is normal or usually true.

例句：Early marriage used to be the rule in that part of the world. 过去在那个地方早婚是常见现象。