处理客诉的邮件

  开门见山，今早上收到客人投诉邮件，投诉我们货物不好。绞尽脑汁的回复邮件来了。看看明天客人如何回复，今天忙碌的一天，早点休息了。

Hi  Gina, Good morning!We are really sorry for making trouble to you. It is big shock in our side.As a believed supplier,we will take responsibility to re-do them to replace defected ones.Stand on our side,we immediately had a meeting today about below points:1 ,why exist this terrible issues?in fact,our QC did 100%quality inspection before shipping with not big quantity.Our factory also did their best to pack them carefully with gloves one by one,factory and we can’t took big challenges to shipping bad products to you,this will casue the big loss to us.After carefully reviewed the pictures,it is not cracked problem,we think they are broken during printing logo appears these problems.what do you think? 2.How to avoid this problem? We don’t think it it the best way for 2 suppliers to handle one product,to be honest,the responsibility is not clear.Can you accept the product to do with one supplier in the future ?Especially this kind product.We are really sorry for can’t point out in advance,we learn from this project.3,How to solve it?We have good business relationships for many years,we cooperate each other happily,we will take full responsibility for them. We will redo them for you,can you provide finally quantities?then we can arrange them accordingly, In fact,this is a huge loss for us,do you have extra time in your hands?for the redo production time is 12-15days ,can you do us a favor to ship them by fast vessel? fast vessel leading time is 25-30days,wait for you feedback,thank you.