商务英语07

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原文

1 Sometimes it is necessary to insist on further explanation.
有时坚持更进一步的解释是必要的。

2 You shouldn't focus on your response while others are still speaking.
当别人仍在讲话的时候，你不应该自顾其事。

3 People are reluctant to admit that they don't listen well.
人们不愿承认他们没有认真倾听。

4 There are benefits in seeing things from the speaker's perspective.
从演讲者观点角度出发看待事物，会有很多收获。

5 Keen observation of the speaker can support our listening skills.
对演讲者的观察可以提升我们的倾听技巧。

6 It is risky to think about a different issue while someone is speaking.
当某人在诉说而你在思考毫不相干的事情是有风险的。

7 People do not mind hearing their own views summarised.
人们并不介意自己的观点被提炼总结。

Good listener, better manager
好的倾听者能够更好地管理他人。

A

Too often we accuse others of not listening, pretending that we ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we haven't listened carefully enough. We get things wrong because we haven't quite understood what someone meant when they were talking to us. Anyone who has ever taken the minutes of a long meeting will know how hard it is to remember - despite the benefit of notes - exactly what everyone said. But success depends on getting things right - and that means listening.
我们常常指责别人不听话，假装我们自己没有错，但在我们心中，我们知道我们犯了许多错误，因为我们没有认真听。我们搞错了，因为我们还不太明白别人跟我们说话时的意思。任何一个参加过长时间会议的人都会知道，尽管笔记有笔记的好处，要记住每个人所说的话真的是太难了。但成功取决于事情起步是否方向正确——这就意味着要仔细倾听。
　　B

Listening is not the same thing as hearing; it is not an effortless activity. It demands attention and concentration. It may mean quizzing the speaker for additional information or for clarification - it is always better to ask than to continue regardless and get things wrong. However, if you allow your mind to wander onto something else, even for a few minutes, you'll miss what the speaker is saying - probably at the very moment when he or she is saying something critical. And not having heard, you won't know you've missed anything until it's too late.
倾听与听不同，它并不是一种轻松的活动。它需要关注和集中。这可能意味着要询问演讲者是否有更多的信息传达或进一步解释——提问总比不加考虑而让事情变得糟糕的要好。然而，如果你让你的思想游离在某件事情上，哪怕是几分钟，你也会错过演讲者所说的话——很可能是在他或她说一些点评的时候。没有听到，你不会知道你错过了什么，等你知道了一切都太迟了。

C

The most common bad habit we have is to start thinking of what we are going to say about the subject long before the other speaker has finished. We then stop listening. Even worse, this often adds rudeness to inattentiveness, as once you have decided what to say there is a fair chance you will interrupt to say it. Good listeners don't interrupt. In fact it is often worth explaining the main idea of what you have just been told before going on to make your own points. Nobody is offended by this and it shows that you have listened well.
我们最常见的坏习惯是在另一位演讲者讲完之前就开始思考我们要对这个主题说些什么。然后我们就不再听了。更糟糕的是，这常常会无意中冒犯他人，因为一旦你决定说什么，你就有机会打断别人的话。好的听众不会打断他人。事实上，在继续阐明自己的观点之前，解读一下你刚刚被告知的主要思想通常是值得的。没有人会被这件小事冒犯，这表明你听得很认真。

D

Above all be patient and accept that many people are not very good communicators. It's helpful to remember that the ways people move and position themselves while they are speaking can reveal a great deal about what they are saying. Equally importantly you should put yourself in the other person's place, both intellectually and emotionally; it will help you to understand what they are getting at and form a response. But don't be too clever. Faced with a know-all, many people keep quiet because they see no point in continuing.
最重要的是要有耐心，并接受大多数人不是很好的沟通者这一事实。记住人们说话时的动作和姿势可以很好地理解他们所说的话。同样重要的是，无论是智力上还是情感上，你都应该把自己放在他人的位置上；这将帮助你理解他们在得到什么，并形成一种回应。但不要太聪明。面对一个无所不知的人，许多人保持沉默，因为他们认为没有必要继续下去。

生词

1. accuse v. 指控;指责，谴责

   • He was accusing my mum of having an affair with another man.
     他指责我妈妈与另一个男人有染。

2. quizzing vt. 盘问（quiz的现在分词形式）

   • Carlos and Jackson were sitting behind me, quizzing each other on spelling words.
     卡洛斯和杰克逊刚好坐在我后面，正相互考单词拼写

3. clarification n. 净化;（液体的）澄清;澄清法;（意义等的）澄清、说明
   +The debate could do with a little clarification.
   需要对这场辩论进行一点说明。

4. subject n. 主题，话题;学科，科目;[哲]主观 adj. 须服从…的;（在君主等）统治下的 v. 提供，提出;使…隶属

   • Surprisingly, mathematics was voted their favourite subject
     令人惊讶的是，数学课被选为他们最喜欢的科目。

5. offended v. 冒犯;得罪;触怒( offend的过去式和过去分词 );使反感令人不适

   • I offended him quite unintentionally.
     我触犯了他完全是出于无心。

6. intellectually adv. 知性上，智力上

   • Intellectually, this man and I are worlds apart.
     在智力上，我和这个男子有天壤之别。