communication 沟通

it is an important soft skill which could make you work easily. you understand others and know what to do.

(非暴力沟通) is a popular book which is recommended by many people. you need to observe understand feel  request. each step has its own content and learn from them.

but today I meet 1 problem for communication and I can feel uncomfortable when have meeting with them. For me it is easy to know what's my thoughts and emotion, it belongs to observe with some bias. I try to slow down and discuss what could be continued. but attitude is still not friendly I guess from mail discuss.

I have take the role without qualification so I don't know what should be done or not. To confused these times and lots of things need to be clarify.