记录一次 新APP的提审拉扯 TOB

Guideline 2.1 - Information Needed

We’re looking forward to completing the review of your app, but we need more information to continue.

Next Steps

Please provide detailed answers to the following questions in your reply to this message in App Store Connect:

• Please clarify why this app uses background audio.

• Please clarify where we can locate the background audio feature in your app. Please provide a demo video clearly showing the persistent background audio usage if we are not able to locate it in the app. Please make sure to press the Home Button to show the background mode in use.

Guideline 4.3 - Design

We noticed that your app icon is identical to the icons of other apps already submitted to the App Store.

Apps that use the same icon make it difficult for users to find apps and are considered a form of spam.

Next Steps

To resolve this issue, please revise your app icon to ensure it is unique and does not duplicate the icon of another app.

我做出修改后如此回复:
 **非常感谢您提供的审核建议,以帮助我们符合规定.
关于 Guideline 4.3 - Design**

我们确实使用了公司的logo作为多个程序的图标.我们在上面增加了“医生端”以区分不同的应用.

关于 **Guideline 2.1 - Information Needed**

请查阅附件

再次感谢,您的审核建议.


Thank you for your review suggestions and help us comply with the regulations.

About Guideline 4.3-Design

We did use the company logo as the icon for several programs. We added a “医生端” to it to differentiate between applications.

About Guideline 2.1-Information Needed

Please check the attachment.
Thank you again for your review suggestion.

Guideline 2.1 - Information Needed

We’re looking forward to continuing our review, but we need more information about your business model and your users to help you find the best distribution option for your app.

Next Steps

Please review the following questions and provide as much detailed information as you can for each question.

1. Is your app restricted to users who are part of a single company? This may include users of the company's partners, employees, and contractors.

2. Is your app designed for use by a limited or specific group of companies?

• If yes, which companies use this app?

• If not, can any company become a client and utilize this app?

3. What features in the app, if any, are intended for use by the general public?

4. How do users obtain an account?

5. Is there any paid content in the app and if so who pays for it? For example, do users pay for opening an account or using certain features in the app?

Resources

Learn more about app distribution options on Apple Developer.

我做出修改后如此回复:

关于问题[1]:不限于某一家公司或个人.
关于问题[2]:我们为从事“牙齿健康”行业的公司、机构、个人设计了这个程序.我们无法列举出来所有使用者,如果你有一个牙科诊所,有相关证件你也可以是我们的用户.

关于问题[3]:只要通过注册,提交有效的证件,可以使用所有的功能

关于问题[4]:原本我们仅在我们网站上提供注册.经过考虑我们在APP内也增加了注册.

关于问题[5]:目前而言,我们的程序是完全免费的.我们正在尝试进入一个健康的细分领域.帮助那些实体牙科诊所,获取网络浏览用户.

为有牙齿健康困扰的用户进行在线解答或者预约线下的诊断治疗,从而创造价值.

Thank you for your review suggestions to help us continue to optimize.

Regarding question [1] : not limited to a company or individual.

Question [2] : We design for companies, institutions and individuals engaged in the "dental health" industry. We can't list all the users, but if you have a dental office, you can also be a user of our service.

Regarding question [3]: As long as you register and submit valid credentials, you can use all the functions.

Regarding question [4]: Originally we only provided registration on our website. After consideration, we also added registration in the APP.

Regarding question [5]: As of now, our program is completely free. We are trying to enter a healthy Segmentation market. Help brick-and-mortar dental offices get web browsing users.Provide online solutions for users with dental health problems or make an appointment for offline diagnosis and treatment,To create value.

Guideline 5.1.1(v) - Data Collection and Storage

We noticed that your app supports account creation but does not appear to include an option to initiate account deletion.

Apps that support account creation must also offer account deletion to give App Store users more control of the data they've shared while using your app.

Next Steps

If your app already supports account deletion, reply to this message and let us know how to locate this feature. If your app does not support account deletion, revise your app to include an option to initiate account deletion.

If you are unable to offer account deletion or need to provide additional customer service flows to facilitate and confirm account deletion, either because your app operates in a highly-regulated industry or for some other reason, reply to this message in App Store Connect and provide additional information or documentation. If you have questions regarding your legal obligations, check with your legal counsel.

Keep these requirements in mind when updating your app to support account deletion:

• Only offering to temporarily deactivate or disable an account is insufficient.

• If users need to visit a website to finish deleting their account, include a link directly to the page on your website where they can complete the process.

• You may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.

Resources

• Review frequently asked questions and learn more about the account deletion requirements.

Please see attached screenshot for details.

我做出修改后如此回复:
再次感谢您的审核建议，帮助我们继续优化。

我们增加了注销功能,具体位置在:我的>设置>注销账号

Thanks again for your review suggestions, which help us continue to optimize.
We have added the log off, which is located in My > Settings > Log off

Guideline 2.1 - Performance - App Completeness

We discovered one or more bugs in your app. Specifically, no response upon signin.

Review device details:

• Device type: iPad

• OS version: iOS 16.1.1

Next Steps

Please run your app on a device to reproduce the issues, then revise and submit your app for review. If at first you're unable to reproduce the issue, try the following:

• For new apps, uninstall all previous versions of your app from a device, then install and follow the steps to reproduce.

• For app updates, install the new version as an update to the previous version, then follow the steps to reproduce.

If we misunderstood the intended behavior of your app, please reply to this message in App Store Connect to provide information on how these features were intended to work.

Resources

• For information about testing apps and preparing them for review, see Testing a Release Build.

• To learn about troubleshooting networking issues, see About Networking.

Please see attached screenshot for details.

我做出修改后如此回复:
我们发现测试员也使用了提供的测试账号，并且擅自更改了密码。我们已经提供了一个新的测试账号，并阻止其他人使用。

Thanks again for your review suggestions, which help us continue to optimize.

We found that the tester also used the test account provided and changed the password without permission. We have provided a new test account, and prevent others from using it.