Guideline 2.1 - Performance - App Completeness

We were unable to review your app as it crashed on launch. We have attached detailed crash logs to help troubleshoot this issue.

Review device details:

• Device type: iPad

• OS version: iOS 15.7

Next Steps

To address the crash in your app, follow these steps:

1. Fully symbolicate the crash report. See Adding Identifiable Symbol Names to a Crash Report for an explanation of the symbolication process.

2. Match the crash report to a common pattern. Based on the pattern, take specific actions to further investigate the crash. See Identifying the Cause of Common Crashes.

3. Test your app on a device to ensure that it now runs as expected.

4. Once you’ve addressed the crash, create and submit a new build to the App Store for review.

Resources

For additional information on crash reports, see Diagnosing Issues Using Crash Reports and Device Logs.

Guideline 2.3.10 - Performance - Accurate Metadata

We noticed that your submission includes information about third-party platforms that may not be relevant for App Store users.

Specifically, your description includes Android references.

Referencing third-party platforms in your app or its metadata is generally not relevant for App Store users, who are focused on the experiences offered by their current device.

Next Steps

To resolve this issue, please remove all instances of this information from your app and its metadata, including the app description, promotional text, What's New info, previews, and screenshots.

Your revised screenshots should accurately reflect the app in use on the supported devices and highlight your app's main features in the majority of the screenshots.

If you think we've misunderstood your app's functionality and how it interacts with third-party platforms, please reply to this message and provide additional information.

Resources

Learn more about relevant information to include in apps and metadata on the App Store in App Store Review Guideline 2.3.10.

我做出修改后如此回复:
Thank you for your suggestions after the review, and I apologize for the trouble caused to you during the review.
We have carefully reviewed our procedures and made changes.

Guideline 1.4.1 - Safety - Physical Harm

Your app provides health or medical recommendations, calculations, references, wellness reports, or diagnoses without including the sources of the medical information.

Specifically, we found 口腔知识 in your app.

All apps with medical and health information should include links to sources for the information. This helps ensure that App Store users are being provided accurate information.

Next Steps

Please include citations in the app of the sources of the recommendations or information and links to those sources. The links to the sources should be easy for the user to find.

Resources

Please review the App Store Review Guideline 1.4 - Physical Harm for more information on the importance of providing accurate medical information.

Guideline 2.3.10 - Performance - Accurate Metadata

We still noticed that your submission includes information about third-party platforms that may not be relevant for App Store users.

Specifically, your description includes Android references.

Referencing third-party platforms in your app or its metadata is generally not relevant for App Store users, who are focused on the experiences offered by their current device.

Next Steps

To resolve this issue, please remove all instances of this information from your app and its metadata, including the app description, promotional text, What's New info, previews, and screenshots.

If you think we've misunderstood your app's functionality and how it interacts with third-party platforms, please reply to this message and provide additional information.

Resources

Learn more about relevant information to include in apps and metadata on the App Store in App Store Review Guideline 2.3.10.

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

We noticed that your app requests the user’s consent to access the camera, but doesn’t sufficiently explain the use of the camera in the purpose string.

To help users make informed decisions about how their data is used, permission request alerts need to explain and include an example of how your app will use the requested information.

Next Steps

Please revise the purpose string in your app’s Info.plist file for the camera to explain why your app needs access and include an example of how the user's data will be used.

You can modify your app's Info.plist file using the property list editor in Xcode.

Resources

• See examples of helpful, informative purpose strings.

• Review a list of relevant property list keys.

Please see attached screenshot for details.

我做出修改后如此回复:
Guideline 1.4.1 - Safety - Physical Harm
We credit sources for unoriginal articles
Guideline 2.3.10 - Performance - Accurate Metadata
We do have a description of Android that's used for debugging. It will not be shown to the user that it has been deleted. We do not direct or encourage users to use other devices.
Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
We have modified the remind copywriter to ensure more straightforward 

Thank you again for your patience

Hello,

Thank you for your resubmission, but we need additional information before we can continue our review.

Please reply to this message in App Store Connect with detailed answers to the questions below.

Guideline 1.4.1 - Safety - Physical Harm

Your app provides health or medical recommendations, calculations, references, wellness reports, or diagnoses without including the sources of the medical information.

Specifically, we found the health information in the 口腔知识 without clickable reference source links. Please note the reference source has to include clickable official health sources(e.g, WHO, CDC or local equivalent).

All apps with medical and health information should include links to sources for the information. This helps ensure that App Store users are being provided accurate information.

Next Steps

Please include citations in the app of the sources of the recommendations or information and links to those sources. The links to the sources should be easy for the user to find.

Resources

Please review the App Store Review Guideline 1.4 - Physical Harm for more information on the importance of providing accurate medical information.

Guideline 2.1 - Information Needed

We’re looking forward to completing the review of your app, but we need more information to continue.

Next Steps

Please provide detailed answers to the following questions in your reply to this message in App Store Connect:

• Which feature of your app needs access to background audio? Where can users locate this feature? Please provide more details and a demo video is preferred if necessary.

Guideline 2.3.10 - Performance - Accurate Metadata

We noticed that your submission includes information about third-party platforms that may not be relevant for App Store users.

Specifically, your description includes Android references.

Referencing third-party platforms in your app or its metadata is generally not relevant for App Store users, who are focused on the experiences offered by their current device.

Next Steps

To resolve this issue, please remove all instances of this information from your app and its metadata, including the app description, promotional text, What's New info, previews, and screenshots.

Your revised screenshots should accurately reflect the app in use on the supported devices and highlight your app's main features in the majority of the screenshots.

If you think we've misunderstood your app's functionality and how it interacts with third-party platforms, please reply to this message and provide additional information.

Resources

Learn more about relevant information to include in apps and metadata on the App Store in App Store Review Guideline 2.3.10.

Please see attached screenshots for details. Request a phone call from App Review

At your request, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue. Our representative will be able to discuss the issue in English or Chinese.

Request a call to discuss your app's review

申请应用审核团队致电联系

如果您有需要，我们将根据您的要求在三到五个工作日内安排一位精通中文的苹果公司代表致电与您联系，讨论您的应用审核结果。

PS: 因为多次在同一个位置犯错并且修改的,位置不对,于是苹果贴心的额提供了远程协助 这里并未申请联系,自己通过仔细阅读原文找到 关键字‘app description, promotional text, What's New info, previews, and screenshots’ 意识到不是APP的问题是App Store的配置文案出了问题 仔细检查确实有问题 修改后解决Guideline 2.3.10 - Performance - Accurate Metadata.反思这个问题 以前自己遇到的,是关于应用“免费APP”的文案出现在 “预览图中”.

我做出修改后如此回复:
Guideline 1.4.1 - Safety - Physical Harm
Please check attachment 001,We decided to display only articles from government health departments, with the provenance noted and the ability to click through to the original article.
Guideline 2.1 - Information Needed
Specifically, we have a video or voice consultation function, which is requested by the patient and initiated by the doctor, so these permissions are required.
Guideline 2.3.10 - Performance - Accurate Metadata
We did a careful review of our code and there is no description of Android. But we found a similar description in a commercial third-party library that we accessed. He cannot be modified. Specific library source (声网 www.agora.io)AgoraRtcEngine iOS, and related components. We asked the authorities and were told that these were merely notes on the development process and would not be shown. And there are plenty of programs that use their framework. Looking forward to clearing up this misunderstanding.