Level3.Unit3 PART2

Listening: QuickServe1

QuickServe is a home repair company.

It provides quick, reliable repair services to homes. 它为家庭提供快速、可靠的维修服务。

QuickServe handles plumbing and electrical issues 24 hours a day. QuickServe每天24小时处理管道和电气问题。

It also cleans roofs屋顶, fixes internet connections and replaces broken windows.

For a small fee, customers subscribe预定 to the service.

Its main customers are the elderly, which means older people.

Whenever customers have a problem, they can call for help.

There is also a small service charge for each service call.

The company was established 建立5 years ago, and is growing rapidly.迅速的

It started in one city, but is now in 5 cities.

The company plans to expand to 10 cities within the next 24 months.

In each city, there is a small central office in a low-rent area 房租便宜的of the city.

The central office handles the business, advertising, payroll and billing. 中央办公室负责处理业务、广告、工资和账单。

It also takes calls from customers, either online or by telephone.

It takes calls 24 hours a day, 7 days a week.

60% of the company’s employees work from their homes.

When a customer calls in to central office, a service employee is contacted. 联系服务员工。

The service employee then contacts the customer and sets up an appointment. 然后，服务员工联系客户并安排预约。

These service employees are highly trained and provide excellent service. 这些服务人员都经过高度培训，提供优质的服务。

In emergencies, such as a serious plumbing problem, service can be provided within an hour. 在紧急情况下，如严重的管道问题，可以在一小时内提供服务。

One reason for this is that the service employees live in different parts of the city.

They are not centrally located, so it’s quicker and easier for them to travel to a customer’s home.

它们不在中心位置，因此可以更快、更方便地前往客户家。

Listening: QuickServe2

QuickServe has an excellent reputation. 名声

Its prices are reasonable and its services are quick and efficient.

The company’s service employees are clean, polite and efficient.

In this type of business, person to person contact is the key to success.

With each satisfied customer, more customers subscribe.订阅

Satisfied customers recommend QuickServe to their friends.

This kind of word-of mouth advertising is very cost effective.

笔记：（来自百度）

efficient & effective:

1、 effective是有效的，起作用的意思，用于事物或人，一般是呈现出正确的结果或是解决了问题。

2、 efficient是有效率的，高效能的；既可指人也可指事物，强调不浪费时间、金钱、能源等的。

Cost effective means that the results are good without paying a high price.

In other words, quality service provides its own reward to the company. 换句话说，优质服务为公司提供了自己的奖励。

The company takes great pride in being honest with its customers.

There are no hidden charges for their services.

As a result, the number of customers in each city is growing rapidly迅速的.

因此，每个城市的客户数量都在迅速增长。

With the aging population, there are more elderly people who need home repair services.

These people need to have confidence信心 in the service provider.

They don't want to be cheated.

These people don't mind to pay a reasonable fee for high quality service.

High quality service should be rewarded.

The company provides a range of service plans, each with a different subscription price.

The least expensive service plan is called the basic plan.

This plan provides non-emergency services with a very low service charge.

The most expensive service plan is their VIP plan.

The VIP plan provide emergency

It also provides rebates折扣 to customers who don’t call for any service during the year.

In addition, QuickServe gives bonus points to customers for each year that they subscribe.

These bonus points can be used to buy new appliances, such as stoves and refrigerators.

这些奖金可以用来购买新电器，如炉子和冰箱。

If the business continues to grow, the owners may decide to take the company public.

This means that the public can buy shares of the company.

It will then change from a privately-owned company to a public company.

The owners believe that their business is successful and can expand around the world.

They also believe that taking their company public can make them rich.

Vocabulary: Sciences

Biology is the study of life, including its structure and evolution.

生物学是对生命的研究，包括它的结构和进化。

Biology study how life survives and reproduces.

生物学研究生命如何生存和繁衍。

Chemistry is study of matter, including the structure of atoms and molecules.

Chemists study how various substances interact相互作用 with each other.

化学家研究各种物质如何相互作用。

Astronomy is one of the oldest sciences.

Astronomers study the structure and evolution of the universe, including the study of stars, planets and galaxies.

天文学家研究宇宙的结构和进化，包括研究恒星、行星和星系。

Geology is the study of the structure and history of the Earth and other planets.

地质学是研究地球和其他行星的结构和历史的学科。

Geologists study different types of rocks, earthquakes and the different layers of the Earth.

地质学家研究不同类型的岩石、地震和地球的不同层。

Mathematics is the study of numbers, shapes, patterns and change.

数学是对数字、形状、图案和变化的研究。

Mathematics is used by all other branches of science.

数学被所有其他科学分支所使用。

Vocabulary: Disasters

Here are some types of terrible events that hurt or kill people.

Earthquakes are caused by forces deep within the Earth.

During earthquakes many people are often killed by collapsing buildings and bridges.

Floods happen when rivers rise and overflow their banks. 洪水发生在河流上涨并漫过河岸的时候。

Flood waters damage or destroy many houses and businesses.

Fires destroy buildings land and forests.

There are many causes for fire including lightning.

In a hurricane, high winds destroy buildings and sometimes cause flooding.

在飓风中，强风摧毁建筑物，有时会引发洪水。

Some hurricanes have winds of more than 200 miles an hour.

Car accidents happen when car cars collide or when drivers lose control or their cars. 

汽车事故发生在汽车碰撞或司机失去控制或他们的汽车。

• lose control失去自制能力; 沉不住气

One of the main causes of car accidents its driving too fast.