Personal Information Protection

Personal Information Protection Policy

In order to protect the privacy rights of Help! users and optimize the user experience, Help! operators have developed this personal information protection policy in accordance with current regulations and policies. This Personal Information Protection Policy details the policies and practices of Help! operators in obtaining, managing and protecting their personal information. This Personal Information Protection Policy applies to all services offered by Help!, whether you are receiving Help! services through computer equipment, mobile terminals or other devices.

If you have any questions about this personal information protection policy or related matters, you can contact us at any time by visiting Help! online customer service system, Help! official service account or calling any of our customer service calls.

This Personal Information Protection Policy section will help you understand the following:

1. How we collect and use your personal information

2. How do we use cookies and similar technologies?

3. How do we share, transfer, and publicly disclose your personal information?

4. How do we protect your personal information?

5. How do you manage your personal information?

6. How do we deal with the personal information of minors?

7. How to modify this personal information protection policy

8. Dispute resolution

This personal information protection policy is the basic document for your use of the Help! service and various functions. We hope that you can read and understand that you have fully understood and accepted the contents of this policy before using the Help! service. I hope that you can follow your own. Understand to make the right choice. We strive to express the relevant terminology involved in this personal information protection policy in plain language and provide links to further explanations so that you can better understand. After we update this personal information protection policy (we will prompt you to update), your continued use of our products and / or services means that you agree to the content of this personal information protection policy (including updated version), and agree with us Collect, use, save and share your information in accordance with this Personal Information Protection Policy.

Personal information covered by this personal information protection policy includes: basic information (including personal name, date of birth, gender, address, personal telephone number, e-mail address); personally identifiable information (including ID card, military officer's card, passport, driver's license, relevant identity) Proof, etc.; personal location information; network identity information (including system account number, IP address, email address and passwords and secrets related to the foregoing); address book; personal Internet access records (including search records, software usage records, click records) ); personal common equipment information (including hardware model, device MAC address, operating system type, software list unique device identification code (such as IMEI / androidID / IDFA / OPENUDID / GUID, SIM card IMSI information, etc.) Information of the situation);

Personally sensitive information refers to personal information that may be harmful to the safety of people and property, which may easily lead to personal reputation, physical and mental health damage or discriminatory treatment. The personal sensitive information involved in this personal information protection policy includes : personally identifiable information (including ID card, passport,); network identification information (including account name, account nickname); other information (including personal phone number, mobile phone number, itinerary information, accurate positioning information); relevant identification;

Collection of personal information

You acknowledge and agree that when you register for a Help! account or use the services provided by Help!, Help! operators will record personal information you provide, such as passwords, mobile numbers, etc. The above personal information is that you get Help!. The basis for the service provided by the operator. At the same time, based on the purpose of optimizing the user experience, the Help! operator will obtain additional information related to the promotion of the Help! service, such as the popularity of the services, browser software information, etc. that we may collect when you visit the Help!. Optimize our services.

Before you use Help!, we will guide you through this agreement and obtain your relevant personal information based on your acceptance of this agreement. If you do not agree to provide personal information, you will not be able to use all or part of the Help!'s features and services, or may not be able to access more personalized features, or be unable to attend certain events, or receive notifications from us.

Help! operators will only collect your personal information when:

When you sign up for a Help! account, we will at least collect information such as your account nickname, gender, password, password protection options, email address, mobile number, and more. If you log in to Help! in other ways, we will request your personal information from the associated third party. We can still ask for your personal information that we request but cannot be provided by a third party. If you refuse to provide this information, it will affect your use of Help! or Help! related features. When you sign up for Help!, we will verify your real name. If you refuse to provide information, Help! operators will refuse to provide services to you.

When you send a Help! and use the location location service provided by Help!, we collect your location information, device information, and more. The Help! operator guarantees that no other irrelevant information will be collected when your device uses location services.

When you use the search service provided by Help! operator, we collect your query keyword information, device information, etc. In order to provide efficient search service, some of this information will be temporarily stored in your local storage device. Here, you need to be aware that your keyword information cannot identify you personally, it is not your personal information, so we have the right to use it for other purposes; only when your search keywords When the information is related to your other information and can identify you personally, during the combined use, we will use your search keyword information as your personal information, along with your search history, in accordance with this personal information. The protection policy addresses and protects it.

When you use the identity service provided by the Help! operator, we collect your name, ID number, occupation, proof of identity, etc. Help! operators will protect your privacy information to the greatest extent possible. If you do not provide this information, we will not be able to provide related services.

When you participate in Help!'s marketing activities, we collect information such as your name, school name, mailing address, contact information, bank account number, etc. This information is the basis for your receipt of a transfer or gift, and if you refuse to provide this information, we will not be able to transfer money or issue gifts.

The Help! operator collects information about your location and provides you with information about your city. The information collected by the Help! operator does not cover other information about your device.

When you use a third-party service in Help!, the Help! operator considers you to allow third parties to collect your order information, payment information, etc. If you refuse to collect such information from third parties when providing the service, it may be This will prevent you from using third party services in Help!.

Based on the effective protection of your information and based on your consent, we will de-tag your collected information to protect your information. We hope that you understand and accept that Help! operators have the right to analyze and commercialize your information without revealing your personal information.

Use of cookies and web beacons

Cookies can help websites identify registered users and count the number of users, which are often used by websites to determine whether a user who has completed registration has logged in. Help! operators promise that the research on cookie information is only used to improve service/product quality and optimize user experience. At the same time, if you do not want your personal information to remain in the cookie, you can configure the browser: select "Reject cookies" or "Notify when the website sends a cookie", you know, since Help!'s service is supported by cookies Realized, after completing the operation of closing the cookie, it may affect your access to the Help! or the full service of the Help!. When you do not disable cookies, you may be prompted to retain user information the next time you enter this site to simplify your login process (such as one-click login).

The method and purpose of the Help! operator using web beacons is the same as for cookies.

In order to provide you with better service or products, Help! operators will use your personal information in the following situations:

1. 1) According to the requirements of relevant laws and regulations;

2. 2) According to your authorization;

3. 3) According to the Help! related terms of service, the application license agreement.

In addition, you acknowledge and agree that, to the extent permitted by current laws and regulations, Help! operators may use your non-sensitive personal information for marketing purposes, including but not limited to: Help! operators will use you. Provide information to show or provide advertising and promotional materials on the Help! platform, to inform or recommend Help!'s service or product information, and other such based on your use of Help! services or products that you may feel Interest in information. It also includes information you choose to share when you take an action such as authorization, such as when you add a friend, add a placemark to the event, use Help!'s contact import tool, and more.

Protection and security measures for personal information

Help! operators will make every reasonable effort to protect the personal information they receive and protect their personal information by a dedicated data security department. To prevent unauthorized access, copying, modification, transmission, loss, destruction, processing or use of your personal information in an accidental or unauthorized manner, Help! Operator has and will continue to take the following steps to protect your personal information:

1. Safety measures taken by Help! operators

1) Our network service adopts encryption technology such as transport layer security protocol, and provides browsing service through https and other methods to ensure the security of user data in the transmission process.

2) Encrypt the user's personal information by adopting encryption technology and isolate it through isolation technology.

3) When using personal information, such as personal information display and personal information correlation calculation, we will enhance the security of personal information in use by using various data desensitization technologies including content replacement and encryption desensitization.

4) Establish strict data usage and access systems, use strict data access control and multiple identity authentication technologies to protect personal information and prevent data from being used illegally.

5) Take special data and technical security audits and set up a number of measures for log auditing and behavioral auditing.

2. Other security measures taken to protect personal information

1) Manage the storage and use of regulated personal information by establishing a data classification and classification system, data security management specifications, and data security development specifications.

2) Establish a special department for data security, responsible for the security emergency response organization to promote and protect personal information security.

3) Strengthen safety awareness. We also conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

3. Notification of personal information security incidents

1) In the event of a security incident caused by personal information, Help! operator will report the first incident to the corresponding competent authority, and immediately conduct troubleshooting and carry out emergency measures.

2) Change the password by sending a notification reSpeeder with the full amount of users. It is also possible to reach out to users through various means such as telephone and SMS, and operate the Help! public operation platform to stop data leakage.

Although the above reasonable and effective measures have been taken and the standards required by relevant laws have been complied with, the Help! operator cannot guarantee the security of your personal information when communicating through unsafe channels. Therefore, the user should take active measures to ensure the security of personal information, such as: regularly modify the account password, do not disclose personal information such as his account password to others.

You know that the personal information protection provided by the Help! operator is only applicable to the Help! platform. Once you leave the Help!, browse or use other websites, services and content resources, the Help! operator has no ability and obligation to protect you in Piano. Any personal information submitted by a website other than the piano, whether you log in or browse the above website based on the link or guide of the Help!.

There is always a risk of information leakage in the network environment. When an accident or a force majeure causes your information to leak, the Help! operator will try to control the situation and inform you of the cause of the incident and the safety of the Help! operator. Measures, security measures that you can take proactively, etc.

Storage of personal information

Help! operators will use appropriate security measures and techniques to store and protect your personal information from loss, misuse, unauthorized access or disclosure, tampering or destruction. Your personal information is stored in a password-controlled server located in China, and access is restricted. When you need a cross-border information transfer service, Help! operators will default to your continued use of servers in China.

Help! operators will store different deadlines according to different levels of personal information. The storage period is strictly in accordance with the law and relevant regulations, and the minimum period is not less than 6 months.

In accordance with the provisions of this article, we only allow third parties such as Help! operators who need to know this information to access personal information and require them to fulfill their confidentiality obligations.

Use of personal information and external information

Help! operators will not disclose (including sharing, transferring, public disclosure, etc.) your personal information to any third party without your permission, except in the following cases:

1) The Help! operator has obtained authorization or consent from you or your guardian;

2) The judicial or administrative agency requires the Help! operator to disclose it based on legal procedures;

3) When the Help! operator files a lawsuit or arbitration against the user for the protection of his or her legitimate rights and interests;

4) According to your agreement with Help!, the terms of the application license agreement;

5) to the extent permitted by law, to protect Help!, Help! users and the public interest from harm;

6) Comply with the relevant agreement between you and other third parties;

You can send your photos, identity information, location information, etc. to specific objects, or share your photos, location information, identity information, etc. with unspecified people based on Help!'s services. Help! operators are not responsible for any serious problems such as leakage of your information due to your sharing behavior.

As our business develops, we and our affiliates are likely to make mergers, acquisitions, asset transfers or similar transactions, and your personal information may be transferred as part of such transactions. We will notify you before the transfer.

Management of personal information

Once you have completed your Help! account registration and performed reasonable and necessary authentication, you can review, modify, and delete the personal information you submit to the Help! operator. In general, you may view, modify, or delete your submitted information at any time, but for security and identification (such as number grievance service), you may not be able to modify some of the initial registration information and verification information provided during registration. .

The Help! operator always puts the protection of your personal information first, and the Help! operator values your attention to personal information. For your personal information, you can query, modify, and delete your personal information online through mobile phone clients and other means.

You have the right to update or correct your personal information, or authorize Help! customer service to update and correct the information. Before you update your information, we will verify your identity first, and then we will be able to correct and update the information.

If you have comments or suggestions about this personal information protection policy or the collection, use, storage, protection and other functions related to your personal information, you can send feedback or complaints through the Help! function page, or Help! customer service channel, Help! The operator will reply the feedback to you as soon as you receive your comments and suggestions.

You can prevent the Help! operator from obtaining your personal information by turning off the Help! function. After closing some functions, we will not be able to provide you with the corresponding service.

You can cancel your Help! account at your own discretion to ensure that the Help! operator no longer collects your personal information. You can log out of your account through the mobile client. Before you log out of your account, Help! operator will verify your personal identity, security status, common equipment and other information. Your cancellation of your account is irreversible. Once you cancel your account, Help! operator will immediately delete all information about your account and ensure that it will not be disclosed. At the same time, you will not be able to obtain it through the cancelled account. Help! related products services.

If we terminate the service or operation, we will notify you at least 30 days in advance and delete or anonymize your personal information after termination of service or operation.

Special protection for minors’ personal information

The Help! operator attaches great importance to the protection of minors' personal information. If you are a minor under the age of 14, you should ensure that you have obtained the consent of the guardian before using the services of the Help! operator. If you are a minor under the age of 14, you are using the Help! operator. Before doing so, be sure to obtain the consent of the person or guardian in advance. If you apply for a registration account on Help!, the Help! operator will default to the above consent. Help! operators will protect the personal information of minors in accordance with relevant national laws and regulations and this Personal Information Protection Policy.

Modification of personal information protection policy

1. In order to provide you with better service and as our business develops, this personal information protection policy will also be updated. However, without your explicit consent, we will not reduce your rights under the current Personal Information Protection Policy.

We will keep you up-to-date on the latest personal information protection policies by posting updated versions on the website, on the mobile side, and by posting announcements or other appropriate means to reSpeed you of updates before they become effective.

2. For major changes, we will also provide more noticeable notices (we will explain the specific changes to the personal information protection policy by means of, but not limited to, emails, text messages, private messages or special tips on the browse page).

Significant changes referred to in this policy include but are not limited to:

(1) Significant changes have taken place in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way in which personal information is used, etc.;

(2) We have undergone major changes in the ownership structure and organizational structure. Such as changes in the owner caused by business adjustments, bankruptcy mergers, etc.;

(3) The main objects of personal information sharing, transfer or public disclosure have changed;

(4) Significant changes in your rights to participate in the processing of personal information and how it is exercised;

(5) When we are responsible for handling the change of the personal information security department, contact methods and complaint channels;

(6) The personal information security impact assessment report indicates that there is a high risk.

Dispute Resolution

When you have any dispute with the Help! operator due to the implementation of this policy, the two parties should first negotiate an amicable settlement; if it cannot be resolved through negotiation, the parties have the right to file a lawsuit in a court of competent jurisdiction in accordance with the registration agreement.

If you have any questions about this personal information protection policy, please contact Help! customer service, we will solve your problem in time.