PMBOK指南知识点 - 第十三章

2020-01-11 本文已影响0人 kevinjaw007

第十三章项目相关方管理 Chapter 13 - Project Stakeholder Management

Project Stakeholders - Anyone who may be affected by the project.

项目相关方 - 可能受到项目影响的任何人。

May be actively involved; may have differing expectations; may be positively/negatively impacted.
可能积极参与项目，可能期望各不相同，可能对项目造成正面/负面影响。

Stakeholder Register - Documents the following (sensitive) information about your stakeholders:

相关方登记册 - 记录相关方如下信息的文件：

Identification Information - Name, organization, location, role, etc.
身份信息 - 姓名、组织、地址、职位等。
Assessment Information - Major requirements, expectations, influence, etc.
评估信息 - 核心需求，期望，影响等。
Stakeholder Classification - Internal/external, impact/influence/power/interest, etc.
相关方分类 - 内部/外部，作用/影响/权力/兴趣等。

13.1 Identify Stakeholders (I) - Determining who will be affected by the project.

13.1 识别相关方 - 确定被项目影响的人是谁。

13.2 Plan Stakeholder Engagement (P) - Developing strategies to engage stakeholders during the project.

13.2 规划相关方参与 - 制定策略，在项目过程中如何让相关方参与。

13.3 Manage Stakeholder Engagement (E) - Communicating with stakeholders and addressing issues.

13.3 管理相关方参与 - 与相关方沟通并处理问题。

13.4 Monitor Stakeholder Engagement (M) - Monitoring and adjusting plans for engaging stakeholders.

13.4 监督相关方参与 - 监督并调整相关方参与计划。

Power/Interest Grid 权力/利益方格 - by (1) level of authority (power); (2) level or concern (interest).

Power/Influence Grid 权力/影响力方格 - by (1) level of authority (power); (2) active involvement (influence).

Influence/Impact Grid 影响力/作用方格- by (1) active involvement (influence); (2) ability to effect change (impact).

Stakeholder Cube - Combines the grids above into a 3D model.

相关方立方体 - 上述3种方格整合为一个3维模型。

Salience Model - by (1) power, (2) urgency, and (3) legitimacy.

凸显模型 - 采用权力、紧急性和合法性来评估。

Directions of Influence - Classifies according to how they can influence the work.

影响方向 - 按相关方如何影响项目工作来进行分类。

Internal 内部	External 外部
Sponsors 发起人 - Provides the resources.	Customers 消费者 - Approve/manage the outcomes.
Project Team 项目团队 - Create the deliverables.	Users 用户 - Use the outcomes of the project.
PM 项目经理 - Perform PM functions (budgeting).	Suppliers 供应商 - Under control to provide things.
PMO 项目管理办公室 - Standardize project governance.