QA manager的角色定义和工作职责

20 Roles & Responsibilities of a Quality Manager

1.Provide Leadership to organizational Quality Program

2. Develop, operationalize and upgrade Strategic, Quality Program.

3. Measure, Monitor and Control, Customer Satisfaction

4. Develop and train

People and quality concepts, tools and methodologies.

5. Manage and control Quality control labs

6. develop, organizational and departmental

Quality objectives and associated KPIs.

7. Facilitate departments on Process. Control & Lean Management

8. Manage Quality Audits and self assessments

9. Ensure appropriate knowledge, ethics and attitude for quality auditors

10. Prepare and communicate Quality report

11, Develop and operationalize. Quality Circles or improvement Teams

12. Inculcate teamwork for attaining Quality Goals.

13. Faciliate standardization of products and services.

14. Ensure effective Document control system

15. Automate digitize and analyze quality Data & dashboards.

16. Develop Quality in Customer Services

17. Develop and manage innovation in Quality for the growth of organization

18. Develop quality promotion campaigns

19. Promote and provide motivation to employees on Quality.

20. Promote Quality Culture in Organization