《非暴力沟通》读后感
“非暴力沟通”在人生道路上，工作上，生活上可能比家庭背景和学历更重要，更具影响力。
“非暴力沟通”和“知识的诅咒”有相似的原理。人们在沟通中常常自以为是的认为对方应该知道自己的观察感受和需求，其实大多数情况不知道。如何打破“知识的诅咒”？本书里就能够找到答案。
沟通包含表达部分和倾听部分。
沟通的起点，表达时就应该把绝大多数人都习惯的隐性思考改成显性思考，好的开端才有好的结果。倾听时也应该做显性思考，换位思考。
1 观察到的事物 【观察】
2 内心的感受 【感受】
3 是什么需求导致了这种感受【需求】
4 清楚的说出请求而非命令【请求】
这四个要素的模式、方法、步骤去沟通。
场景举例：还没睡醒旁边就有人发出声音影响睡眠，做沟通让对方安静。
表达：
观察：“当我听到你看书发出声音时”
感受：“我很不高兴”
需求：“我需要安静的环境睡觉”
请求：“你是否愿意小点声，或者去客厅看书？”
倾听：
观察：“当你听到我看书发出声音时”
感受：“你很不高兴”
需求：“你需要安静的环境睡觉”
请求：“所以你请求我小点声，或者去客厅看书”
行动和表达反馈：
“我以为你已经睡醒了，我现在马上去客厅看书不会影响你睡觉了”
这就避免了暴力沟通：“你安静点！”、“你出去！”、“你这是无理取闹乱发飙！”、“你无端指责我！命令我！”；避免了被"知识诅咒"，避免了误解，而形成良好的互动，做成了有效沟通。
观察：“自从我买了这本书认真看做笔记写读后感后”
感受：“我觉得这本书太有价值了，非暴力沟通原来这么重要”
需求：“如果身边人人都能学会应用非暴力沟通，那么大家的工作、生活会更和谐幸福”
请求：“你是否愿意去了解下“非暴力沟通”模式并试着学会应用“非暴力沟通”呢？”
"Non-violent communication" is more important and more influential in life, work, and life than family background and education.
“Non-violent communication” and “curse of knowledge” have similar principles. People often think that they should know their own observations and needs in communication. In fact, most of them do not know. How to break the "curse of knowledge"? The answer can be found in this book.
Communication consists of an expression part and a listening part.
The starting point of communication, when expressing, should change the implicit thinking that most people are accustomed to into explicit thinking, and a good beginning will have good results. You should also do explicit thinking and empathy when listening.
1 Observed things [observation]
2 feelings inside [feeling]
3 What is the demand that leads to this feeling [demand]
4 clearly say the request instead of the command [request]
The modes, methods, and steps of these four elements are communicated.
Example of the scene: Some people have not sounded to wake up and there is a voice that affects sleep, and communication makes the other person quiet.
expression:
Observe: "When I hear you reading a book,"
Feeling: "I am very upset"
Demand: "I need a quiet environment to sleep"
Request: "Would you like to make a small noise or go to the living room to read a book?"
listen:
Observe: "When you hear the sound of reading a book"
Feeling: "You are very upset"
Demand: "You need a quiet environment to sleep"
Request: "So you ask me to make a small noise, or go to the living room to read a book"
Action and expression feedback:
"I thought you were already awake. I will go to the living room to read the book right now and it will not affect your sleep."
This avoids violent communication: "You are quiet!", "You go out!", "You are unreasonable to make trouble!", "You blame me for no reason! Command me!"; Avoid being "cursed by knowledge" and avoid Misunderstandings, and the formation of good interaction, made effective communication.
Observe: "Since I bought this book, I took a serious look at the notes and wrote it."
Feeling: "I think this book is too valuable, non-violent communication is so important"
Demand: "If everyone around you can learn to apply non-violent communication, then everyone's work and life will be more harmonious and happy"
Request: “Would you like to learn about the “non-violent communication” model and try to learn to apply “non-violent communication”?”
