Insights

You're either on, and you're connected and distracted all the time, or you're off, but then you're wondering, am I missing something important? In other words, you're either distracted or you have fear of missing out.

Right? So we need to restore choice. We want to have a relationship with technology that gives us back choice about how we spend time with it, and we're going to need help from designers, because knowing this stuff doesn't help. We're going to need design help.

Instead of the goal of chat being: "Let's design it so it's easy to send a message" that's the goal of chat, it should be really easy to send a message to someone we change the goal to something deeper and a human value, which is: "Let's create the highest possible quality communication in a relationship between two people. 

Can you imagine how inspiring it would be to come to work every day and measure your success in the actual net new contribution of hours in people's lives that are positive, that would have never existed if you didn't do what you were about to do at work today?

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