Report about graphic figures

As a shown in the pie chart

Report the overall customer satisfaction levels and sources of booking about SAP hotels.

introduction

based on the graphic statistics of customer satisfaction levels,

the very satisfied figures were highest reached at 50% percentage in 2005;

subsequent plummeted to  20% in 2010.

basic satisfied was rocketed to peak at 60 per cent from 2005 to 2010. this changed means our service attitude was not enough premium.

the crucial thing is this,

Unsatisfactory data indicators dropped to 20%, compared with 30% from 2005 to 2010.

these figures reflect a good trend about our services.

following other graphics shown, we found sources of booking were obviously changed from 2005 to 2010. we classify into three types to obtain customers' bookings,telephone\travel agent and internet; the internet booking has burgeoning increased from 30% to 65% in 2005 to 2010. this situation means that technology development and customer favourite has changed.

travel agent booking shrank from 20% to 5% in the five years (2005-2010),

at the same time, telephone booking also slow down by 20% per cent to reach 30 per cent in 2010.

Shrink～shank