3.3.2 QuickServe 1

QuickServe is a home repair company. 

It provides quick, reliable repair services to homes. 

QuickServe handles plumbing and electrical issues 24 hours a day. 

It also cleans the roofs, fixes internet connections and replaces broken windows. 

For a small fee, customers subscribe to the service. 

Its main customers are the elderly, which means older people. 

Whenever customers have a problem, they can call for help. 

There is a also small service charge for each service call.

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The company was established 5 years ago and is growing rapidly. 

It started in one city, but is now in 5 cites. 

The company plans to expand to 10 cities within the next 24 months. 

In each city, there is a small central office in a low-rent area of the city. 

The central office handles the business, advertising, payroll and billing. 

It also takes calls from customer either online or by telephone. 

It takes calls 24 hours a day, 7 days a week.

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60% of the company’s employees work from their homes. 

When a customer calls into the central office, a service employee is contacted. 

The service employee then contacts the customer and sets up an employment. 

These service employees are highly trained and provide excellent service. 

In emergencies, such as a serious plumbing problem, service can be provided within an hour.

One reason for this is that the service employees live in different parts of the city. 

They are not centrally located so it’s quicker and easier for them to travel to a customer's home.

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