BBC Take Away English (The conti

自1994年以来，网上购物已经慢慢地侵蚀了“传统”的高街零售体验。现在，许多人更愿意在网上购物。但这是为什么呢？为什么时至今日，网上购物“门庭若市，熙来攘往”，而传统商店却无人问津？

online shopping

article

The first thing sold online was a CD. It sold in 1994 for $12.48. In 1995, Amazon launched its online bookshop, and later that year the online auction site that would become eBay sold its first item. Fast-forward to the modern day and online shopping is huge business. In contrast to the recent UK announcements that many high-profile retail chains and department stores need to close retail outlets to save money, online shopping is thriving. In fact, the UK Office for National Statistics reported that growth in online sales has continued "year-on-year" and stands at just under 20% in April 2018. But why?

Maybe it's the convenience. Online shopping allows you to find what you need from the comfort of your own home. Then there's the variety. The discerning shopper is able to select from a wide range of products from all over the world – whereas physical shops suffer from a more limited choice. Better yet, with more sophisticated search parameters available, consumers are now better able to specify exactly what they want, and in some cases, even modify products to create bespoke items.

Online companies are getting better at targeted advertising too. Our browsing history and prior purchases are run through algorithms, which generate advertisements that more closely link consumers to the products companies believe we would like to buy. And since these products are not physically on display in a shop, the company saves money on overheads like rent and electricity. This allows them offer their products at a more reasonable price.

Then there's the reassurance. These days, the majority of online retailers offer a safe, convenient returns policy, often at no shipping cost to the buyer – just print out the returns label, affix it to the packaging the item was sent in and receive a full refund. Not only that, but hassle-free complaints procedures and policies mean that if your item is damaged, incorrect or even unwanted, the company can be easily notified and action taken.

Many people still enjoy the experience of buying in a real shop. The dialogue and customer service received from staff and special events that may be taking place in store can be big pulls. However, the "year-on-year" growth in the online retail sector, as observed by the UK Office for National Statistics, seems to imply that online retail is here to stay and will continue to be a major avenue to shopping for many customers.

vocabulary

fast-forward to 快进到... backward 后退
auction 拍卖会
chain 连锁（店）
department store 百货商店
retail outlet 零售商店
discerning shopper 眼光敏锐的客户
a range of products 一系列的产品
limited choice 有限的选择
consumer 消费者
bespoke 定制的
whereas 反之，然而
targeted advertising 定向广告
prior purchase 早前购买的物品
on display 展示
reasonable price 合理的价格
returns policy 退货规定
shipping cost 运费
full refund 全额退款
hassle-free 毫无麻烦的
complaints procedure 投诉程序
customer service 客户服务
big pulls 巨大的吸引力
avenue (n. ) 大街；林荫路；途径，手段
affix (v.) 粘贴，附加
reassurance (n.) 保险
thriving (adj.) 繁盛的
sophisticated (adj.) 复杂的，精致的，富有经验的，深奥微妙的
overhead
(adj.) 头顶上的;上面的，高架的;（费用等）经常的，管理的
(n.) 天花板;管理费用，经常费用;船舱的顶板;[体]（网球等的）扣杀
(adv.) 在头顶上;在空中;在楼上;向上
discrimination：一字之差，不同的意思
stuff (n.) 材料，原料，资料
staff (n.) 全体职员，管理人员

question

How do online retailers save money compared to a traditional shop?

make sentences

1. What's the name of that restaurant chain that sells burgers? There are three of them in London and one in Edinburgh.

2. I'm very sorry, Sir. But our returns policy is very clear. No receipt, no refund.

3. We offer a bespoke service. Tell us exactly what you want, and we'll make it for you.

4. We offer a wide range of products Everything from cookies to kitchens are available to purchase.

5. I can see from your loyalty card（积分卡） that you made three prior purchases on July 17th. Is that correct?