退货英语会话

1、询问退货政策：

Customer: "Hi, I'd like to inquire about your return policy."

Employee: "Sure, our return policy allows returns within 90 days with a valid receipt. What can I help you with?"

2、解释退货原因：

Customer: "I need to return this item because it's defective."

Employee: "I'm sorry to hear that. Do you have the receipt? We can process the return for you."

3、提供购买信息：

Customer: "I don't have the receipt, but I paid with a credit card."

Employee: "No problem. If you paid with a credit card, we can look up the purchase history and proceed with the return."

4、要求退款或换货：

Customer: "Can I get a refund for this item?"

Employee: "Certainly. Would you like a refund to your original payment method?"

5、检查商品状态：

Employee: "May I check the condition of the item?"

Customer: "Of course, go ahead."

6、领取退款或换货：

Employee: "Your refund has been processed. It should reflect in your account within 3-5 business days."

Customer: "Thank you. Can I get a replacement for this item instead?"

7、确认退货细节：

Employee: "Just to confirm, you are returning [item] and would like a refund, correct?"

Customer: "Yes, that's correct."

8、感谢并告别：

Employee: "Thank you for shopping with us. If you have any more questions, feel free to ask."

Customer: "Thank you for your help. Goodbye."