如何写好工作邮件

如何写好工作邮件

很多公司员工不知如何写好邮件，尤其是英文邮件，特撰写此文，供大家参考学习。若有不对之处，请随时指出。

写好邮件的好处

邮件是工作中最重要的沟通工具之一。写好邮件至少有以下好处：

• 好的邮件格式是对收件人最起码的礼貌，尤其是发给客户的邮件。
• 表现出自己端正的态度和专业素养，给人留下好的印象。
• 写好邮件不仅体现了个人面貌，还代表着公司形象。
• 好的邮件可以沟通到位，减少沟通成本，事后可做备案追溯。

写坏邮件的害处

写坏的邮件，尤其是给客户的邮件，至少有以下害处

• 不好的邮件格式会显得不尊重收件人。尤其是发给客户的邮件，有损公司形象。因小失大。
• 给自己造成不够认真负责的负面印象，次数多了，影响晋升加工资。
• 邮件内容不够准确圆满，会增加沟通来回次数，耗时耗力，影响情绪。

英文邮件写法

• 主题，邮件标题不超过6个词，言简意赅说明邮件主题,比如 Daily Report 20170611

• 称谓，工作中按惯例一般写成

  Hi Jack,

  Hi Both,

  Hi All,

  Dear Team,

• 正文，把最重要的事情写在正文最前面或者邮件内容较长时写在第一段。为了让收件人阅读邮件比较舒服，需要注意邮件正文结构的美感，邮件段落最好控制在两三段之内。如果一封电子邮件涉及多个信息点，我们可以采用分条目的方法，如符号、小标题、编号来使得邮件想要表达的内容层次清晰。邮件内容应注意单词的拼写、大小写、标点、语法等。另外注意段间距，行间距。以上格式都可以用工具自动排版，避免用空格，空行，编号等手动排版。

• 结尾语及署名，一般常用

  Best regards,
  Jack Li

  Regards,
  Li Lei

  Best wishes,
  Han Meimei

  Yours,
  Ma Yun

  Cheers,
  Robin Li

一个完整的例子

From : Li, Lei
Date : 06/07/2017 10:45 PM (GMT-08:00)
To: Jack, Ma
Subject : Daily Report 20170611

Hi Jack,

Below is my today's report. please review it. thanks.

1. Adjusted the parameter to 0.5,but it doesn't work, I suggest 0.7 maybe better. I will try it again as soon as possible.
2. Completed task-66, and pushed code to github. please check it.
3. About issue-13,Now Han Mei can load 3D file with SDK, but can’t get the organizational structure of the model and how to use it. I estimate we also need 2 or 3 days to research it.
4. One candidate passed the first round interview. Please refer to my attached resume. Do you want to interview him ? if so, we can arrange the time.

If any problems, please contact me at any time.

Best regards
Li Lei

英文邮件注意事项

1. 保证词句正确，可借助翻译工具,比如 http://youdao.com/
2. 用Outlook或Word写邮件时，需解决掉因拼写错误造成的红色下划波浪线。
3. 用Outlook或Word写邮件时，常用工具栏中的各种工具，比如笔刷，对齐，编号，字体，段间距，行间距等。
4. 对于汇报类邮件，需写明完成了哪些工作，还有哪些没有完成，遇到什么问题，有何解决方案，打算什么时候完成。
5. 对于叙事类邮件，需阐明背景，叙事清晰。
6. 对于回复类邮件，需针对问题一一正面回复，对需解决的问题，提出建议或解决方案。
7. 注意回复类邮件的时效性，需立即回复，尽快回复，不可拖延。
8. 平衡好工作时间和写邮件的时间冲突，一般邮件是在一天工作结束后发出。经常下班后还差一截才能完成工作。好不容易得到一个结果，突然发现还要写邮件。而此时往往比较疲累了，对写邮件往往容易草草了事。建议事先准备好邮件模板，填写好确定的内容。对还没确定的内容，可以完成工作后填写，节省此刻的精力。
9. 写完后读两遍再发送。第一遍检查笔误，精简文字。第二遍检查语气十分合适，叙述是否清楚。

一些例句

1. We'd like to have the meeting on Thu Oct 30.
2. What do you think about this?
3. Please see comments below.
4. Attach is today's meeting note, please review it.
5. The current status is as following1...2...
6. I have some questions about the report ......
7. I suggest we can have a weekly project meeting over the phone call in the near future.
8. Thank you for your attention.
9. I sincerely apologize for this misunderstanding.
10. Thank you very much for your e-mail. I will get back to you as soon as possible.
    Thank you for your message. I will deal with the matter as soon as possible.
    Thank you for your message. I am away from my desk at the moment, but will get back to you as soon as possible.
11. Please let us know if the time is convenient for you. If not, what time you would suggest.
12. Thank you for your understanding. I will call you at 1:30p.m. or you can call me at any time.
13. If any problem, please contact me at any time.
14. Thank you for your e-mail. Please note that I will be out of the office from XXX until YYY. I will attend to your e-mail upon my return to the office.