L3-U3-P2-1 Listening : QuickServ

QuickServe 1

QuickServe is a home repair company.√

It provides quick, reliable repair services to homes.√

QuickServe handles plumbing and electrical issues 24 hours a day.√

It also cleans roofs, fixes Internet connections and replaces broken windows.

For a small fee, customers subscribe to the service.√

Its main customers are the elderly, which means older people.√

Whenever customers have a problem, they can call for help.√

There is also a small service charge for each service call.√

听选Who are its main customers?- Its main customers are the elderly, which means older people.
填空Its main customers are the elderly, which means older people
QuickServehandles plumbing and electricalissues 24 hours a day.
填空Whenever customers have a problem, they can call for help.

The company was established five years ago, and is growing rapidly.√

It started in one city, but it’s now in 5 cites.√

The company plans to expand to 10 cities within the next 24 months.√

In each city, there is a small central office in a low-rent area of the city.√

The central office handles the businesses, advertising, payroll and billing.√

It also takes calls from customers, either online or by telephone.√

It takes calls 24 hours a day, even 7 days a week.√

听选What is the company plan to do next to 24 months? -expand to ten cities.  The company plans to expand to 10 cities within the next 24 months.

When was the company established?- The company was established five years ago.
填空The company plans to expand to 10 cities within the next 24 months.
填空In each city, there is small central office in a low-rent area of the city.

(3) The central office handles the businesses, advertising, payroll and billing.
(4) It also takes calls from customers, either online or by telephone.

Sixty percent of the company’s employees work from their homes.

When a customer calls in to the central office, a service employee is contacted.√

The service employee then contacts customer and sets up an appointment.√

These service employees are highly trained and provide excellent service.√

In emergencies, such as a serious plumbing problem, service can be provided within an hour.√

One reason for this is that the service employees live in different parts of the city.√

They are not centrally located, so it’s quicker and easier for them to travel to a customer’s home.√

听选Who sets up an appointment with the customer? - The service employee contacts customer and sets up an appointment.

填空These service employees are highly trained and provide excellent service.√

When a customer calls in to the central office, a service employee is contacted.

听说It provides quick, reliable repair services to homes.（80）

听说For a small fee, customers subscribe to the service.（80）

Its main customers are the elderly, which means older people.

看说The company plans to expand to 10 cities within the next 24 months.（90）

看说In emergencies, such as a serious plumbing problem, service can be provided within an hour.（82）